Returns and Deliveries

Gift Cards

Once successfully purchased a James Places Gift Certificate/Card is non-refundable. You can use your Gift Certificate/Card as full or part payment of your purchase for goods or services across all James Places sites. If your order exceeds the value of the Gift Certificate/Card, you can pay the remaining balance using a credit or debit card, or cash. Gift Certificates/Card cannot be exchanged for cash. Your Gift Certificate/Card is valid for 12 months from purchase, or for the period of time stated on a specific gift card. After this, your Gift Certificate/Card will expire and the remaining amount will be deducted.

If it gets lost, stolen, or damaged, we are unfortunately unable to replace it.

Event Tickets

Event tickets are non-refundable and non-transferable. Tickets are only valid for the intended date and experience as described with no cash value. Event tickets are not assigned to any personal details and therefore can be used by any party, we therefore ask you keep your tickets safe and bring them with you to the event.

Deliveries – Gift Certificates/Cards

Gift Certificates/Card purchased through our Website under email delivery will be delivered automatically by electronic means to the email address you specify at the time of order. When ordering a Gift Certificate/Card, you should ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Certificate/Card.

Gift Certificates/Card purchased through our Website under Gift Wallet will be posted same day/next working day via Royal Mail first class post to the delivery address specified at the time order. When ordering a Gift Certificate/Card, you should ensure to enter the delivery address correctly. We cannot be held responsible if the delivery address is entered incorrectly and someone other than the intended recipient uses the Gift Certificate/Card.

Once the Gift Certificates/Card has been posted we can no longer take responsibility if this is lost or stolen before arriving with the recipient. If this does happen please get in touch via the email address above and we will do our upmost to help where we can.

Deliveries – Event Tickets

When choosing your delivery option before payment for an Event Ticket, please select the email delivery option and not the Gift Wallet option. If this option is chosen, the gift wallet fee will be refunded and an email ticket will be sent to the email address attached to the order. ALL email tickets will need to be shown on arrival to the event – you not be admitted if you can not show a valid ticket.

For any further queries please contact info@jamesplaces.co.uk.